Help Desk

A Help Desk System based on VoIP phones is functioning at the IKM head quarters for providing technical support to all queries related to application software deployed in the local bodies and hardware and networking issues that emanate from the local bodies across Kerala. Call tracking and call logging is possible by using this system, which will enable the experts to follow up the call and thus ensuring customer /caller satisfaction. Currently this team provides support during office hours. However it is contemplated to provide round the clock support in the near future.

Phone: +91 471 2773160

KSMART Helpdesk

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https://cdn.ksmart.lsgkerala.gov.in/ui/web-portal/assets/phone-cbc26cb5.svg+91 9447165401

https://cdn.ksmart.lsgkerala.gov.in/ui/web-portal/assets/whatsapp-371e9eac.svg+91 9446 300 500

 

District Technical officers

District District Technical Officer Mobile Email
Thiruvananthapuram Prasanthkumar T 9895708411 dtotvm.ikm@kerala.gov.in
Kollam Jayamon D 9895148696 dtoklm.ikm@kerala.gov.in
Pathanamthitta Reni Rajan 9567666591 dtopta.ikm@kerala.gov.in
Alappuzha Najeeb U 9947108917 dtoalp.ikm@kerala.gov.in
Kottayam Aneeshia C T 8547330582 dtoktm.ikm@kerala.gov.in
Idukki Jomi Paul 9961666250 dtoidk.ikm@kerala.gov.in
Ernakulam Basildas Lee Zacharia 9895185283 dtoekm.ikm@kerala.gov.in
Thrissur Abdussalam K 9447385289 dtotsr.ikm@kerala.gov.in
Palakkad Sivaprasad C 9895466322 dtopkd.ikm@kerala.gov.in
Malappuram Sudhesh M P 9544506640 dtomlp.ikm@kerala.gov.in
Kozhikkode Aris P 9744605506 dtokkd.ikm@kerala.gov.in
Wayanad Sujith K P 8281802229 dtowyd.ikm@kerala.gov.in
Kannur Sharafudheen K M 9544400939 dtoknr.ikm@kerala.gov.in
Kasargod Sherif N 8289930847 dtokgd.ikm@kerala.gov.in

District Co-ordinators

District District Co-ordinator Mobile Email
Thiruvananthapuram Shibu P S 9447586443 dctvm.ikm@kerala.gov.in
Kollam Samuval P John 9947923881 dcklm.ikm@kerala.gov.in
Pathanamthitta Vimal Kumar M L 7012980007 dcpta.ikm@kerala.gov.in
Alappuzha Sajesh A 8921994624 dcalp.ikm@kerala.gov.in
Kottayam Sunilraj M S 7012760352 dcktm.ikm@kerala.gov.in
Idukki Alexdev D J 9995573913 dcidk.ikm@kerala.gov.in
Ernakulam Suresh Kumar L 8129783800 dcekm.ikm@kerala.gov.in
Thrissur Manojkumar V 9446462637 dctsr.ikm@kerala.gov.in
Palakkad Rajagopalan PG 8606018555 dcpkd.ikm@kerala.gov.in
Malappuram Rajan M P 9744505504 dcmlp.ikm@kerala.gov.in
Kozhikkode Madhukumar K 8138862419 dckkd.ikm@kerala.gov.in
Wayanad Mubarak K 9496842877 dcwyd.ikm@kerala.gov.in
Kannur Roshy K K 9895708413 dcknr.ikm@kerala.gov.in
Kasargod Vikas V K 9447401655 dckgd.ikm@kerala.gov.in

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