The “Janasevanakendrams”, or modern computerised front offices, designed for local self-government institutions by the Information Kerala Mission (IKM) for improved service delivery, are, in fact, today the face of the government to a large number of people.
Source : Frontline Magazine, Volume 30 Issue 06, Mar 23 - Apr 05, 2013
URL: http://www.frontline.in/static/html/fl3006/stories/20130405300603000.htm