Sevana, the application taking care of the delivery of services rendered by the local bodies to citizens, has emerged as the most distinguished application for IKM ever since the application won the distinction of being the most coveted application for popular IT usage from the Computer Society of India (CSI _TCS Award 2001). The software application has been extensively enriched on the basis of field level experiences obtained during implementation in the grama panchayats as well as urban local bodies. The application improvements incorporated, among others, embrace the following :
- building up standardised and normalised systems for data capture e.g. Address, Name etc.
- establishing conformity with national and international classification systems like International Classification of Diseases (ICD-10) of the World Health Organisation (WHO), National Classification of Occupations (NCO-68) of the Directorate General of Employment and Training, Ministry of Labour, Employment and Rehabilitation etc
- devising innovative systems for improved citizen services like Citizens Database
- tools for conversion from the Malayalam Almanac to the Gregorian Calendar and
- Graphic Tools for entering identification marks
- coding of remarks in the birth, death and marriage register in order to improve capturing of exceptions
- use of pre printed stationery for giving a faster print and a better look to the certificates
- a thorough revamp of the search engine to achieve faster search results
- integration of data entry and verification management within the application for handling legacy data (x) devising mechanisms for quality control in handling legacy data
- Onamastik systems for transliteration of name and address entered in Malayalam to their equivalents in English.