A Help Desk System based on VoIP phones is functioning at the IKM head quarters for providing technical support to all queries related to application software deployed in the local bodies and hardware and networking issues that emanate from the local bodies across Kerala. Call tracking and call logging is possible by using this system, which will enable the experts to follow up the call and thus ensuring customer /caller satisfaction. Currently this team provides support during office hours. However it is contemplated to provide round the clock support in the near future.
Phone: +91 471 2773160
District Level e-governance Helpdesk for LSGI's
District Technical officers
District | District Technical Officer | Mobile | |
Thiruvananthapuram | Prasanthkumar T | 9895708411 | dtotvm.ikm@kerala.gov.in |
Kollam | Jayamon D | 9895148696 | dtoklm.ikm@kerala.gov.in |
Pathanamthitta | Reni Rajan | 9567666591 | dtopta.ikm@kerala.gov.in |
Alappuzha | Najeeb U | 9947108917 | dtoalp.ikm@kerala.gov.in |
Kottayam | Suvimol N V | 9846854241 | dtoktm.ikm@kerala.gov.in |
Idukki | Jomi Paul | 9961666250 | dtoidk.ikm@kerala.gov.in |
Ernakulam | Basildas Lee Zacharia | 9895185283 | dtoekm.ikm@kerala.gov.in |
Thrissur | Abdussalam K | 9447385289 | dtotsr.ikm@kerala.gov.in |
Palakkad | Sivaprasad C | 9895466322 | dtopkd.ikm@kerala.gov.in |
Malappuram | Aris P | 9744605506 | dtomlp.ikm@kerala.gov.in |
Kozhikkode | Sudhesh M P | 9544506640 | dtokkd.ikm@kerala.gov.in |
Wayanad | Sujith K P | 8281802229 | dtowyd.ikm@kerala.gov.in |
Kannur | Sharafudheen K M | 9544400939 | dtoknr.ikm@kerala.gov.in |
Kasargod | Pratheesh P K | 9605351344 | dtokgd.ikm@kerala.gov.in |
District Co-ordinators
District | District Co-ordinator | Mobile | |
Thiruvananthapuram | Shibu P S | 9447586443 | dctvm.ikm@kerala.gov.in |
Kollam | Reeja J | 9995888995 | dcklm.ikm@kerala.gov.in |
Pathanamthitta | Vimal Kumar M L | 7012980007 | dcpta.ikm@kerala.gov.in |
Alappuzha | Sajesh A | 8921994624 | dcalp.ikm@kerala.gov.in |
Kottayam | Vedavyasan P R | 9746476550 | dcktm.ikm@kerala.gov.in |
Idukki | Alexdev D J | 9995573913 | dcidk.ikm@kerala.gov.in |
Ernakulam | Suresh Kumar L | 8129783800 | dcekm.ikm@kerala.gov.in |
Thrissur | Manojkumar V | 9446462637 | dctsr.ikm@kerala.gov.in |
Palakkad | Rajagopal PG | 8606018555 | dcpkd.ikm@kerala.gov.in |
Malappuram | Rajan M P | 9744505504 | dcmlp.ikm@kerala.gov.in |
Kozhikkode | Madhukumar K | 8138862417 | dckkd.ikm@kerala.gov.in |
Wayanad | Mubarak K | 9496842877 | dcwyd.ikm@kerala.gov.in |
Kannur | Roshy K K | 9895708413 | dcknr.ikm@kerala.gov.in |
Kasargod | Vikas V K | 9447401655 | dckgd.ikm@kerala.gov.in |
Related Websites:
- Workflow & MIS www.soochika.ikm.in
- Help Docs www.help.ikm.in