IKM has adopted a human-centred approach to e-governance, an approach characterized by holistic and proactive evaluation and integration of existing and legacy systems through citizen-friendly interfaces in local languages (Malayalam, Tamil and Kannada).

IKM Methodology places the employees and functionaries at the central stage of this transformation and focuses on their empowerment and capacity building as the mechanism for improving performance.

The software applications are developed through active user participation, with emphasis on demystification of technologies and vertical and horizontal integration across products as well.

Promoting the concept outreach mechanisms like information kiosks and counters.